General terms and conditions B2B

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Who are we?

We4U app B.V. is established at Simon Stevinweg 27 in Arnhem, with a branch office at Rozenlaan 59 in Rotterdam. We are registered with the Chamber of Commerce under number 81818793.

Definitions

In these general terms and conditions, we mean by:

  • ‘you’: the client acting in the exercise of a profession or business;

  • ‘we’, ‘us’ or ‘We4U’: We4U app B.V.;

  • ‘parties’: client and We4U together, and ‘party’: each individually;

  • ‘software’: the software, web applications, mobile applications and associated functionalities offered by us;

  • ‘integrations’: connections with software, systems or services of third parties;

  • ‘in writing’: also communication by email.

Applicability

  1. These general terms and conditions apply to all offers, quotations, agreements, additional assignments and follow-up assignments between parties.

  2. Deviations from these general terms and conditions only apply if parties have agreed upon them in writing.

  3. We may amend these general terms and conditions. We will inform you in advance about important amendments and their effective date. In the event of a material amendment with negative consequences for you, we will, at your request, consult to jointly reach a solution.

  4. If a provision of these general terms and conditions proves to be invalid or is annulled, the remaining provisions will continue to apply. Parties will then agree in consultation on a new provision that aligns as much as possible with the purpose of the original provision.

  5. If a situation is not regulated in these general terms and conditions, or if there is lack of clarity about their interpretation, parties will enter into consultation about this.

  6. The fact that we do not always require strict compliance with these general terms and conditions does not mean that we waive our rights.

Offer and agreement

  1. Our offers and quotations are non-binding and valid for 30 days, unless stated otherwise.

  2. Quotations are based on the information provided to us by you. You guarantee that this information is complete and correct.

  3. An agreement is concluded as soon as:

    1. you give written approval of our quotation;

    2. we confirm in writing that we accept an assignment; or

    3. we start executing the work.

  4. We may refuse an assignment without being obliged to give a reason for doing so.

  5. A composite price quote does not oblige us to perform a part of the work at a corresponding part of the price.

Duration of the agreement

  1. The agreement is entered into for the agreed duration.

  2. You may terminate the agreement prematurely towards the end of the month with a notice period of a maximum of two months, to the extent legally required.

  3. If an agreement based on an annual rate ends prematurely, we may recalculate the fee based on the monthly rate applicable at that time over the elapsed period of use. The total fee will never be higher than the originally agreed annual rate.

  4. After the agreed term, the agreement will be tacitly renewed each time for the same period, unless a party terminates the agreement in writing with a notice period of three months.

  5. Work for implementation, setup or support ends as soon as the agreed work has been completed.

Execution of the agreement

  1. We will execute the agreement carefully and to the best of our insight and ability. Our service provision is an obligation of best efforts.

  2. We determine the manner in which we carry out the work.

  3. We may have the work carried out fully or partially by third parties.

  4. We may execute the agreement in phases and invoice separately.

  5. Agreed deadlines are not strict deadlines. We are only in default after:

    1. you have given us a written notice of default; and

    2. we have been given a reasonable period to still perform.

Expectations and responsibilities

  1. We execute the agreement carefully and to the best of our insight and ability. Our service provision is an obligation of best efforts. We do not guarantee that the software will always be available without interruptions, delays or errors.

  2. We make every effort to keep the software up-to-date, secure and usable. In doing so, we may depend on third parties, such as hosting parties, suppliers or connected systems.

  3. We offer support for questions and problems with the software via email or telephone. Support is provided in the manner chosen by us. We can be reached via support@we4u.app. We make every effort to address reports on working days during office hours within a reasonable term.

  4. The software is deemed accepted as soon as it has been put into use by you, unless you make a written report within a reasonable period of a material defect that makes normal use of the software impossible.

  5. You remain responsible for:

    1. the use of the software within your organization;

    2. the management of user accounts and access rights;

    3. keeping login details confidential;

    4. the use of strong passwords and appropriate security of devices and networks;

    5. the correctness and completeness of the data that you or your users enter;

    6. the lawful use of personal data and other data within the software.

  6. You ensure that employees and other users who use the software on your behalf act in accordance with the agreement and these general terms and conditions.

  7. You will provide us in a timely manner with all information and cooperation reasonably required for the execution of the agreement. This also includes access to employees, systems and locations, to the extent necessary for our services.

  8. If you do not provide the necessary information or cooperation, or do not do so in a timely or complete manner, we may suspend the execution of the agreement. We may charge you for any additional costs or delays arising as a result.

  9. We periodically make backups of data processed within the software for continuity and recovery purposes. A backup does not count as a guarantee that lost or damaged data can always be fully recovered.

  10. We may use third parties for the execution of the agreement. We remain responsible for the execution of the agreed work.

Availability, maintenance and integrations

  1. We may temporarily decommission the software or limit its use if this is necessary for maintenance, security, improvement or renewal of the software.

  2. We may change or expand functionalities, provided that this does not make the software materially unsuitable for the agreed use. We will inform you of major changes that may affect the use of the software.

  3. Error messages can be reported by you through our support channels. We determine the manner, priority and planning of research, recovery and potential improvements.

  4. The temporary unavailability of the software does not give rise to any compensation, suspension of payment obligations or dissolution of the agreement, unless agreed otherwise in writing.

  5. The software may contain integrations with systems or services of third parties. We are not responsible for disruptions, changes, limitations or termination of such third-party systems or services.

  6. If additional licenses, accounts or services from third parties are required for the use of integrations, the costs and management thereof are at your expense, unless agreed otherwise in writing.

  7. We may take measures necessary for the security or continuity of the software, even if this temporarily affects availability or functionalities.

User license and intellectual property

  1. For the duration of the agreement, you obtain a limited, non-exclusive and non-transferable license to use the software within your own organization.

  2. It is not permitted to:

    1. reconstruct the source code or operation of the software through reverse engineering;

    2. collect data from the software in an automated way;

    3. use the software or its content for training AI systems or similar applications;

    4. remove indications of copyrights, trademarks or other intellectual property rights.

  3. We may monitor whether the use of the software is in accordance with the agreement. You will cooperate with this reasonably. The costs of a check are at our expense, unless it appears that the software is used in breach of the agreement. In that case, we may charge the reasonable costs of the check to you.

  4. All intellectual property rights to the software and other materials provided by us remain with us or our licensors.

  5. Feedback, suggestions or ideas you share about the software or services may be used by us for further development and improvement of our services, without any additional compensation being due.

  6. The data and content placed in the software by you or your users remain yours or those of the relevant right holder. By placing this data and content in the software, you grant us a limited permission to use it to the extent necessary for the execution of the agreement and the functioning of the software. 

  7. Furthermore, it is not permitted to use the software:

    1. in violation of applicable laws or regulations;

    2. in a way that causes damage, disruptions or security risks to the software or to others;

    3. to obtain unauthorized access to data, accounts or systems;

    4. for distributing spam, malicious software or misleading information;

    5. in violation of confidentiality obligations or internal rules of your organization.

Amendment of the agreement

  1. If it appears during the execution of the agreement that modification or addition of the work is necessary, parties will enter into consultation about this.

  2. We may adjust the planning, working method and price if:

    1. the assignment is amended;

    2. additional work proves to be necessary;

    3. the information provided proves to be incorrect or incomplete; or

    4. delay occurs due to circumstances on your part.

  3. We may charge separately for extra work and additional work.

  4. We are not obliged to accept a request to amend the agreement.

Rates

  1. We may work with:

    1. fixed prices;

    2. rates per user or account;

    3. subscriptions;

    4. hourly rates; or

    5. combinations thereof.

  2. All prices are exclusive of VAT and other government levies, unless stated otherwise.

  3. We may index our rates annually based on the CBS service price index.

  4. We may pass on price increases from suppliers or other unforeseen cost increases if they occur after the conclusion of the agreement.

  5. If a price is based on incorrect or incomplete data from you, we may adjust the price.

Invoicing and payment

  1. Invoices are sent digitally to the email address provided by you.

  2. Payment must be made within 30 days of the invoice date, without suspension, discount or set-off.

  3. If advance payment has been agreed, we are not obliged to start the work before we have received payment.

  4. If you do not pay on time, you are automatically in default without any notice of default being required.

  5. From that moment on:

    1. we may charge statutory commercial interest;

    2. we may charge collection costs;

    3. we may suspend our services;

    4. we may temporarily block accounts or access to the software;

    5. outstanding amounts become immediately due and payable.

  6. Suspension of services does not affect the payment obligation.

  7. We may first deduct payments from costs, then from interest and then from the principal sum.

Confidentiality

  1. Parties are obliged to keep confidential information secret. Information qualifies as confidential if this is indicated by a party or if this follows from the nature of the information.

  2. The confidentiality obligation does not apply if disclosure is legally required or the information is already lawfully public.

  3. We may mention that you are our customer, unless you object in writing.

Force majeure

  1. Parties are not obliged to fulfill their obligations in the event of force majeure.

  2. By force majeure we mean circumstances that are beyond the reasonable influence of a party and as a result of which performance cannot reasonably be required.

  3. Examples include:

    1. disruptions of internet or telecom facilities;

    2. cyber attacks;

    3. disruptions at suppliers or hosting parties;

    4. power outages;

    5. government measures;

    6. pandemics;

    7. strikes at one of our suppliers;

    8. fire;

    9. extreme weather conditions.

  4. During force majeure, obligations are suspended.

  5. If the force majeure lasts longer than three months, parties may terminate the agreement in writing.

  6. Work that has already been executed may be invoiced by us.

Suspension and termination

  1. We may suspend the execution of the agreement if you do not fulfill your obligations under the agreement or these general terms and conditions.

  2. We may terminate the agreement in full or in part if:

    1. you structurally fail to perform;

    2. you infringe our rights or those of third parties;

    3. you go bankrupt or apply for a suspension of payments;

    4. the company is liquidated.

  3. Termination of the agreement does not give rise to a refund of amounts already paid.

End of agreement and data

  1. After termination of the agreement, we may terminate access to the software.

  2. We can delete data after termination of the agreement, unless we are legally required to keep certain data longer.

  3. If you wish an export of data at the end of the agreement, we will make reasonable efforts to make this available in a common
    digital format, to the extent technically possible. We may charge the
    then applicable rates for this.

  4. Additional work in connection with migration, transfer or support after termination of the agreement is not covered by the agreement, unless agreed otherwise in writing.

Liability

  1. The party that attributably fails or acts unlawfully towards the other party is liable for the direct damage arising therefrom.

  2. Our total liability per event or coherent series of events is limited to the amount that you paid to us in the twelve months preceding the event for the relevant services, with a maximum of €25,000.

  3. Liability for indirect damage or consequential damage is excluded. This includes, among other things:

    1. lost turnover;

    2. lost profit;

    3. lost savings;

    4. reputational damage;

    5. loss of data;

    6. damage due to business stagnation;

    7. third-party claims.

  4. We are not liable for damage arising from:

    1. incorrect or improper use of the software;

    2. incorrect or incomplete data from you;

    3. disruptions of third parties or external systems;

    4. insufficient security on your part;

    5. actions of users within your organization.

  5. The limitations of liability do not apply in the case of intent or deliberate recklessness.

  6. You are obliged to cooperate in limiting the damage as much as possible.

Complaints

  1. Complaints about our services or invoices must be reported to us in writing within 14 days of discovery.

  2. A complaint must be sufficiently clearly described.

  3. A complaint does not suspend payment obligations.

  4. If a complaint is not made in time, rights in respect of the complaint will lapse.

Indemnification

  1. You indemnify us against third-party claims arising from:

    1. data, content or information placed or shared by you or your users via the software;

    2. use of the software in violation of the agreement, the user terms or applicable laws or regulations;

    3. actions or omissions of you or your users.

Applicable law and disputes

  1. All legal relationships between parties are governed by Dutch law.

  2. Parties will first try to resolve disputes in mutual consultation.

  3. Disputes will be submitted exclusively to the competent court in Rotterdam.

Final provisions

  1. Provisions that by their nature are intended to continue after termination of the agreement remain in force. This includes, among other things, provisions on:

    1. confidentiality;

    2. liability;

    3. intellectual property;

    4. applicable law.

  2. Any legal claim against us lapses twelve months after the claim arose, unless a procedure has been started within that term.


Date of last modification: May 8, 2026



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