Who are we?
We4U app B.V. is located at Simon Stevinweg 27 in Arnhem, with a branch office at Rozenlaan 59 in Rotterdam. We are registered with the Chamber of Commerce under number 81818793.
Do you have questions about these terms of use? Please email us at support@we4u.app.
What is the We4U app?
The We4U app helps clients and their network to better organize help and support around daily life. For example, with activities, contact moments, or practical help. The app may consist of a user environment, an administrator environment, and other components made available by We4U app B.V.
In these terms, we mean by:
you: the user of the organization account;
we/us: We4U app B.V.;
organization: the organization you work for;
in writing: also by email.
When do these terms apply?
These terms apply to all organization accounts of the We4U app. We may adjust these terms. If we do so, we will let you know. Is a part of these terms invalid? Then the other agreements simply remain in force.
Use of the We4U app
We do our best to keep the We4U app working properly and safely. We may modify, improve, or expand the app. Sometimes functions may change or disappear. We offer support for technical issues via support@we4u.app. We determine ourselves how we provide support. We make daily backups of data in the app.
You get access to the We4U app and any administrator environment through your organization.
You only use an account that is in your name. You may not let others use your account or login details.
We may perform checks on the use of the app, such as checks on log-
and user data. If necessary, we may conduct further research into the
use of the app.
You and your organization always remain responsible yourself for:
the use of the app;
the data you share;
the way the app is used within the organization;
decisions made in response to the use of the app;
proper instruction to employees;
and a careful implementation of the app within the organization.
You inform the people you invite to use the We4U app yourselves about:
the use of the app;
the terms of use;
and the personal responsibilities of users and their network.
We cannot guarantee that someone will respond to a request for help or actually offer help. We are also not responsible for agreements or contact between users outside the app.
Handling data with care
The app may contain information about clients and their network. You handle this carefully and confidentially, just as you do with other client information within your duties.
The We4U app is not intended for sharing medical data or other sensitive personal data with the clients' network, unless this is necessary and permitted by law.
Only share data of others if this fits within your duties and is permitted according to the rules of your organization and the law.
The organization remains responsible for processing the personal data of the people you invite to the We4U app and users within your own organization.
What is not allowed?
You may not use the app:
in violation of the law;
in violation of internal rules or confidentiality obligations;
to mislead others;
to harass others;
to view or share data without authorization;
to send spam or unwanted messages;
to use accounts of others;
to bypass the app's security measures;
or in a way that causes damage or risks to others or to the app.
You are responsible for the messages, photos, tasks, and other information you share via the app.
The information and content you share via the app remain the property of your organization or the right holder. By placing this information in the app, you give us a limited permission to use it for the functioning of the app.
Maintenance and availability
We may temporarily stop or limit the app if necessary for:
maintenance;
security;
technical adjustments;
or improvements to the app.
We cannot promise that the app will always work without interruptions or will always be available.
The We4U app is not an emergency service or hotline for emergencies. In an emergency, always call 112 or another appropriate emergency service.
Privacy and confidentiality
We handle personal data and other data processed via the app carefully. In our privacy statement, we explain how we do that. We do not sell personal data to other parties.
We will continue to handle data confidentially, even after an account has been terminated.
If we must share data because the law or a court orders us to do so, we are not liable for that.
Blocking or terminating accounts
We may temporarily block or terminate an account if:
these terms are violated;
there is abuse;
or the use poses risks or damage to others.
We may also remove messages, photos, or other content if they:
are in violation of the law;
are in violation of these terms;
are harmful;
or pose risks to users or others.
Ownership of the app
All rights to the We4U app, the software, texts, images, and design remain ours or our partners. You only get the right to use the app normally according to these terms. You may not copy, sell, adapt, or otherwise use the app or parts of it outside of normal use of the app.
Liability
You use the We4U app at your own risk. We are not liable for damage resulting from:
the use of the app;
decisions made based on information from the app;
the help requested, offered, or received via the app;
actions of users or others;
or temporary failures or errors in the app.
We are also not liable for indirect damage, such as lost income, loss of reputation, or loss of data. We are only liable if the damage is caused by intent or a serious error on our part.
If we are nevertheless liable, our liability is limited to the amount that the organization paid for the use of the app in the twelve months prior to the damage. If the law stipulates otherwise, the law applies.
Which law applies?
Dutch law applies to these terms. Disputes will be submitted to the competent court in the Netherlands, unless the law determines otherwise.