All frequently asked questions
General
What is the We4U app?
Here is a fresh rewrite at B1 level. The focus is on the core of the app: collaborating in a trusted environment.
What is the We4U app?
We4U is an app that allows you to easily distribute tasks within your own network. The premise is simple: many hands make light work. By sharing tasks with each other, it becomes easier for everyone to keep track of everything and step in where needed.
What do you use the app for?
The We4U app can be used in many ways. You can use the app:
At home: To distribute tasks within your household or family.
For someone else: To care for someone together with friends or neighbors.
At organizations: Within healthcare and welfare institutions or volunteer groups.
At the club: At sports clubs where many different tasks are done by volunteers.
Tailor-made collaboration
Actually, the app is suitable for any place where people work together. Whether it is about daily chores, planning rides, or arranging care; with We4U you can see at a glance what needs to be done and who is taking care of what. This way, you organize help and support in exactly the way that suits your group.
My question is not listed here. What should I do?
Didn't work? Please try again. You can also open the App Store or Google Play Store yourself and search for We4U.
Account
How do I create an account?
Have you downloaded the We4U app? Then you can create an account right away. Follow these steps:
1. Creating a new account
Click on the Create account button. Use a recognizable name. For others in your group, it is difficult to know who 'Beertje03' is, while 'Anne Janssen' is clear to everyone.
2. Confirming your email address
After signing up, you will receive an email from us. Click on the link in this email to confirm your email address. Please note: You can only log in to the app once you have confirmed your address.
3. Logging in with Apple or Google
You can also choose to log in with your Apple or Google ID. This is faster, but pay close attention! Did you already use the old We4U app? Then do not use this option. There is a high chance that we will not be able to link your old data to your new account. In that case, log in with your email address and password.
What are the requirements for creating a password?
The password requirements are a minimum of 8 characters and 1 uppercase letter, 1 lowercase letter, and 1 number.
I forgot my password and/or username. What now?
Your username is the email address you registered with.
Forgot or want to change your password?
Not logged in: You can request a new password via the login page of the app.
Logged in: You can change your password at any time in your profile.
Log in via Apple or Google Did you choose to log in via your Apple ID or Google account? Then you do not have a separate We4U password. You then log in securely via the settings of Apple or Google. If you want to change something there, you do so in the settings of your Apple or Google account.
How can I delete my account?
Follow these steps to delete your account.
In the app, go to your Profile.
Tap the Edit icon in the top right corner.
Choose the option to delete your account here.
Note: Also cancel your subscription! Deleting your account does not automatically stop your payment. You must cancel your subscription yourself in the App Store or the Google Play Store. We cannot do this for you.
Use of the app
What does 'Nudge a friend' mean?
Do you want to encourage someone else to start using the We4U app as well? Then use the 'Nudge a friend' feature. This is an easy way to let them know that working together is much nicer.
How does it work?
When you click on the 'Nudge a friend' button, you can immediately send a message via, for example, WhatsApp or email. You don't have to type anything yourself; a standard text is already prepared for you.
This is the text you will share:
"Alone one can do much. Together we can do everything. Let's tackle your tasks together!"
The message also immediately contains a link with which the other person can download the app directly. This is how we make it easy for everyone to get started together.
How do I link my calendar?
Link your tasks to your own calendar
Do you want to see your tasks from the We4U app in your own calendar as well? You can! You can create a link via your Profile in the app.
Apple Calendar (iPhone/iPad)
Do you use an iPhone or iPad? Then it is very simple:
Go to your Profile in the app.
Click on the button to link your calendar.
Your tasks will now usually be added automatically to your Apple Calendar.
Other calendar apps (such as Outlook)
For most other apps, you can add tasks using a link:
Click the button in your Profile to copy the calendar link (URL).
Open your calendar app and look in the menu for 'Add calendar via URL'.
Paste the link and save it.
Google Calendar and Samsung Calendar
Please note: Do you use the Google or Samsung calendar on an Android phone? Then adding them does not work via the app on your phone. You need to set this up once via a computer:
Open your Google Calendar on your computer.
In the left column, click the plus sign (+) next to 'Other calendars'.
Choose the option From URL.
Paste the link you copied from the We4U app.
Click Add calendar.
Once you have done this on the computer, the tasks will automatically appear in the calendar app on your phone as well.
Important to know:
Patience: It can sometimes take up to 12 hours for changes from the We4U app to become visible in your Google Calendar.
Automatic: You only need to add the link once; after that, new tasks will always be shown automatically.
How do urgent tasks work?
Sometimes you need someone for a task urgently or on very short notice. The standard digest notification, which is sent at a fixed time of the day, will then arrive too late.
For this, you can mark a task as 'urgent'. For an urgent task, the following happens:
A notification is sent immediately to everyone in the group.
This notification is sent per task, so not in a digest message.
Use this wisely
Because receiving many individual notifications can be perceived as disruptive, we advise only using the urgent status when there is a real rush. This keeps the attention of the group members focused on the moments when it really matters.
How and when do I receive notifications from the app?
To stay well-informed, it is important that you give the app permission to send notifications. This way, you won't miss any important updates within your group.
When do you get a notification?
New tasks: To prevent you from receiving separate messages throughout the day, new tasks are bundled into a single daily digest notification.
Urgent tasks: Is immediate action required? For an urgent task, a notification is always sent immediately.
Your tasks & chat: If a task you have taken on is modified, you will receive a notification. You will also receive notifications for chat messages related to the task you signed up for.
Group activity: You will receive a notification when a new member is added to the group or when someone takes on a task in your group.
Administrator and owner
As an administrator of a group, you receive the same notifications as the owner. This way, you can see exactly who is taking on which tasks and stay informed about what is happening in the group.
Not receiving notifications?
Check your phone or tablet settings to ensure notifications for the We4U app are enabled. Without this permission, you will not receive updates on new tasks or messages.
How can I modify, copy, or delete a task?
You can modify, copy, or delete a task by clicking on the edit icon in the top right corner of the respective task.
Can I ask two or more people for a task?
Yes, when creating a task, you can indicate how many people you need. The task remains open until the required number is reached.
group invitation
How do I invite someone to a group?
How do I invite someone to a group?
You can invite others by sharing an invitation link or by having them scan a QR code. This works as follows:
Share via a link: You send an invitation with your own text via, for example, WhatsApp, Signal, or email. Anyone who clicks this link will gain access to your group.
Scan QR code: You can have people nearby scan the QR code directly from your phone screen.
\When creating the invitation, you can set the validity period of the link or QR code yourself. As soon as you create a new link, the previous link expires immediately.
Please note: Be careful where you share (or post) the link or QR code. Anyone who scans the code or clicks the link will become a member of your group.
How do I join someone else's group?
To join a group, you need an invitation link or a QR code from the owner or an administrator.
Don't have the app yet? When you click on a link or scan a QR code without having the app on your device, you will first be prompted to install the We4U app. After you have downloaded the app and created an account, click the link again (or scan the code) to go directly to the correct group.
Do you already have the app installed?
Android: The link or QR code opens the app directly. You only need to click on 'Accept'.
Apple (iOS): After clicking the link, a pop-up often appears asking if you want to open the app.
Important for iPhone users: If you have blocked pop-ups in your browser, you might sometimes only see the notification to download the app, even if you already have it. Temporarily disable your browser's pop-up blocker to process the invitation correctly. We are working on a solution to improve this process.
Problem with the group invitation?
On Apple devices, it may happen that the app does not open immediately because your browser blocks pop-ups. You will then only see the text explaining how to download the app, even though you already have it.
Solution: Temporarily disable the pop-up blocker in your browser settings (e.g., Safari) and click the invitation link again. A message will then appear allowing you to open the app directly.
We are working on a solution so that this will happen automatically in the future.
Administrator
What is the role of administrator?
Sometimes it is pleasant to organize a group together or if someone (temporarily) takes over the organizing from you. For this, you use the role of administrator.
In the app, you decide who has which rights per group. By making someone an administrator, that person can support you in managing the group. Think of things like:
Creating, modifying, or deleting tasks.
Inviting new members.
Sending updates to the entire group.
You stay in control
In your group's settings, you can precisely enable or disable what each role (administrator or member) is allowed to do. This allows you to give administrators specific rights to handle the organization together, while keeping the settings limited for the other members. You determine who is allowed to do what.
How do I make someone an administrator?
You can make someone an administrator by clicking on that person's name in the member list. There, you change the role from Member to Administrator.
Why make someone an administrator? It is useful to make someone an administrator if you want help organizing the group. In the settings, you can assign different permissions to the 'administrators' group and the 'members' group.
For example, you can set it so that administrators can create or edit tasks, while keeping those permissions disabled for regular members. This means you decide per role what someone is or is not allowed to do in your group.
Costs
Can I give the We4U app to someone else?
You can only take out a subscription via the App Store or the Google Play Store. Do you want to give a subscription to someone as a gift? Then use the gift cards from Apple or Google.
Another option is to create a group yourself for someone else. You can transfer ownership of that group to that person later.
For organizations
Companies can purchase the We4U app for their employees, patients, or clients. This can be done via our special organization environment. The cost for this is € 14.99 per year per user.
Why isn't We4U free?
Building and maintaining an app costs money. Companies often recoup this with advertisements or by selling your data. We consciously choose not to do that.
Instead, we ask for a fee to use the app. We only ask this of the person who creates the group. After all, we want helping each other to remain as easy as possible. People who only participate in a group to help, therefore, do not need to take out a subscription.
What are the costs associated with We4U?
You can use the app for free when you participate in someone else's group.
Do you want to create a group yourself? You can create one group of your own for free for up to five tasks per month. For more groups or tasks, you need a subscription starting from € 14.99 per year.
How can I cancel my subscription?
You can cancel your subscription as follows:
Go to the App Store (on an iPhone) or the Google Play Store (on an Android device).
Look for 'Subscriptions' in your settings.
Select the We4U subscription and click cancel.
Please note: We cannot do this for you Because you make the payment through Apple or Google, we do not have access to your details. You must therefore always cancel the subscription yourself in the store where you purchased it.
Organizations
I would like to enter into a partnership. Is that possible?
Yes, we are open to collaborations. Please contact us to discuss the possibilities. Our contact details can be found at the bottom of the website.
Can I use the app for my organization?
Do you want to use We4U within your organization? You can! We have developed an organization environment specially for companies and institutions.
Please contact us to discuss the possibilities. We would be happy to look together at what best suits your team or company.
Feedback
What should I do if the app is not working properly?
Is the app not working (anymore) as it should, or is the app behaving strangely? Then follow these steps:
1. Check for updates
Always check the App Store (iPhone) or the Play Store (Android) first to see if an update for the We4U app is available.
Sometimes updates are installed automatically in the background, but this does not always happen.
If an update is available, install it first. This often resolves the issue immediately.
2. Email our support
Is the app still not working properly after the update? Then send an email to: support@we4u.app. We will then look into what is going on with you.
Tip: Please mention in your email whether you are using an iPhone or an Android phone, so we can help you faster.
I am missing a feature or something is not working properly. What now?
We appreciate feedback about the app so that we can further improve it. You can reach us via our contact details, which you can find at the bottom of the website.